free shipping on domestic orders

faq.

what fabrics do you use?

at james vincent design co. all of our pieces are made with natural fibres. we are currently using a softened 100% linen fabric for our solids & a lightweight 100% "cotton lawn" fabric for our floral print. 

how to care for our clothing?

A gentle washing preserves color and fibers longer. We recommend you machine wash cold with like colors in a gentle cycle. Tumble dry low and remove promptly to avoid wrinkling. Iron with steam. {do not iron over the snaps as the metal from the iron will scratch the snaps.}

where are the clothes made?

each piece of clothing is hand cut and sewn just for your little one in south florida, by two local seamstresses & designer, sarah samere.

do you accept returns?

at this time we are accepting size exchanges only, if you purchase an item & the fit is not what you expected please contact us at hello@shopjames.com within 24 hours of delivery to set up an exchange for a different size pending inventory availability. return shipping is the customer's responsibility. If your desired size/style is not available at the time of your return, we are happy to offer an alternative, or you will be issued a store credit. {due to the nature of handmade products, we are not able to process returns at this time.} 

In the event you need to cancel an order prior to shipment, please contact us immediately. Refunds may take up to 5 business days to post to your account, and payments made via paypal e-check cannot be refunded until payments are released, sometimes taking up to 10 business days.

In the event you need to make a change to an order, please contact us immediately. Once an order begins processing, edits can no longer be made.

Discount codes need to be applied at the time the order is placed. Please be aware that certain items and sales do not allow the use of discount codes.

All international orders and clearance items are considered final sale. Some special releases are final sale and will designate this in the product description.

what shipping services do you offer?

all domestic orders are shipped via priority mail 2-3 day shipping time with tracking once they are ready to ship. if you require expedited shipping please select the appropriate shipping method & send us an email to verify at hello@shopjames.com - we will do our best to accommodate special occasion timelines.

can you rush my order?

if you need your order to be rushed, please select the appropriate rush option while selecting the size, color, and style. only one item in a multi item order needs to select the rush option.

rush orders are bumped to the top of the line & are cut & sewn outside of the normal production schedule. please notify us via email at hello@shopjames.com if you forget to relay the date your order is needed in the order notes at checkout.

occasionally rush requests cannot be fulfilled if fabric is not on hand. our business model is a minimal waste model, therefore, we only keep minimal amounts of fabric on hand. if this is the case you will be notified & may either cancel your order or choose a different fabric at that time. 

do you ship internationally?

we currently ship globally. just select the proper shipping at checkout. international orders are shipped via USPS international shipping which does not have tracking options any longer. james vincent design co. is not responsible for international shipping issues including loss, theft, and the like. 

what if my package is lost or stolen?

james vincent design co. is not responsible for lost or delayed packages.

please contact your local USPS with the tracking information provided in your shipment confirmation email & they should be able to assist you further.

if your package is delayed etc we will gladly help you in any way we can to track down your order - please first check with your mail carrier using the shipping information which we provide upon receipt of the shipment confirmation email.

*please note: some colors and textures may appear differently depending on the settings of the device it is being viewed on.

If you have any further questions about our products please write us an email at hello@shopjames.com thank you.

xo.